Delivery + Returns

🚚 Please note whilst 99% of the items on the website are in stock and ready to ship, we have stock arriving all the time and we make products available to purchase that are on the way to us.

Any items on the way to us have a message on the product page, the basket and the checkout with an estimated shipping time (e.g. We have more stock on the way and this item will be dispatched in 1-3 working days). We then pack and send your order on your chosen delivery from below the same day it arrives.

UK SUPER UK SUPER SAVER - Sent on Royal Mail 48 Service from dispatch (Processing time 1-2 working days) - £3.49 - FREE ON ORDERS OVER £50
UK STANDARD - Sent on Royal Mail 48 Service from dispatch (Order before 2pm for same day dispatch) - £3.99
UK NEXT DAY DELIVERY - Order before 2pm (order before 2pm Mon - Fri) - £5.99

UK - LARGE ITEM DELIVERY

The following products are subject to large item delivery charges:

Business & Pleasure Umbrellas
Business & Pleasure Umbrella Bases
Business & Pleasure Chairs & Loungers
Business & Pleasure Beach Tent
Business & Pleasure Modular Pillow Stack

Delivery charges for these items are calculated automatically at checkout based on the weight, dimensions, and delivery location.

Applicable shipping costs will be shown before payment is completed.

UK - DROPSHIP ITEMS

Some of our items are sent direct from our suppliers due to shipping weight - it saves on emissions from items coming to our warehouse and then out to you!

Bumbleride: £10.95
Love Logs: £4.95
Panda London: £3.99
Laser & Grain: £4.00
Movewell: £3.95
Tomas & Jani: Free Delivery
Pet Impact - £3.99
Spruce Water - £3.50
Gomi - Free Standard Delivery
Bam & Bloom - £5.99

Note: Most of our dropship brands do dispatch the same day as the order is placed at Plastic Freedom but please be aware that dispatch times may vary from our suppliers. Orders placed before 2pm Mon - Fri will be sent off to our suppliers the same day. If you would like an eta please email info@plasticfreedom.co.uk. If you order a dropship item along with items from Plastic Freedom your postage will be combined as they are sent in two separate parcels.

WORLDWIDE SHIPPING

Please note that European delivery has currently been paused due to a change in EU law. We're working as best we can to get this sorted ASAP!

EUROPE - 5-7 DAY DELIVERY - £12.00*
USA & REST OF WORLD - 7-10 DAY DELIVERY - £25.00*

* Please note you are responsible for any customs charges that relate to your shipment if they apply.

Note: Due to Brexit unfortunately all international deliveries may be subject to custom & duties charges upon delivery. Please note you are responsible for any customs & duties charges that relate to your shipment if they apply.

RETURNS

In the unlikely event that you are dissatisfied with your purchase please feel free to return your goods within 14 days of the delivery date for a full exchange or refund. Any item (exemptions listed below) can be returned to us for any reason provided it is returned in ‘showroom condition’ with its original packaging and tags with a valid receipt/delivery note.

Cosmetics are exempt from right to return if opened or sampled, due to the perishable and hygienic nature of the goods. We can't offer refunds or exchanges on perishable goods such as flowers and food and we do not offer returns on sex toys due to hygiene reasons.

If unsure whether you would like to keep any goods, please do not open and sample as this invalidates your right to refund.

How to process a return:

Go to your online account and log in (you must use this link provided to head to the new online accounts page with the returns process activated)
Select the order you would like to return
Select the items you would like to return and the reasons for the return
Click Send Return Request
We will then email you to confirm with a returns label if accepted to send the items back to us (please see above for items not available for return)
Please note if you use our returns label to return the item back to ourselves we will charge a £4.00 return postage free and deduct this from your refund. This will be wavered if you received a wrong/fault item.
Please note we charge a 1% restocking fee for any returns. This will be wavered if you received a wrong/fault item.

Why do we charge a restocking fee?

At Plastic Freedom, we believe every product deserves the best chance of finding a new home. Unlike some large retailers, we don't simply dispose of returned items because it's cheaper or easier.

Every returned item is carefully unpacked, inspected, cleaned where appropriate, repackaged and checked to ensure it's in perfect condition before it can be sold again. This process takes time and resources, but it helps us reduce unnecessary waste and keep perfectly good products in circulation.

Our small restocking fee contributes towards the cost of processing returns sustainably and allows us to continue operating in a way that aligns with our environmental values, rather than passing these costs on through higher product prices.

We appreciate your understanding and support in helping us reduce waste.

Please note that the restocking fee does not apply where an item is faulty, incorrect, or where you are otherwise entitled to a remedy under your statutory consumer rights.

How long to refunds take?

Refunds will be processed using the same method of payment used for the original purchase. Credit and debit card refunds must be made to the card used for the original transaction, cheque payments will be refunded in cash but due to banking restrictions cab only be refunded at least 14 days after the original purchase date. Due to the high incidence of fraud we regret that we are unable to offer any refund without a valid receipt/delivery note.

Refunds will be made for faulty or incorrect items returned within 14 working days, including any delivery charges incurred by the buyer (excluding 'Special Delivery') in the return of the item.

If the products you ordered are delivered to you in good condition but you wish to return them for any reason we will refund the full value of the goods excluding any carriage charge upon receipt of your returned goods.

Product Images & Colours

We make every effort to ensure our product images and descriptions accurately represent the items we sell. Images may be supplied by our brands or taken by our own team.

Please note that colours can appear differently depending on factors such as lighting conditions, photography, and individual device or monitor settings. As a result, slight variations in the appearance of a product compared to the images on our website may occur.

Where the correct item and colour have been supplied as ordered, differences in appearance caused by lighting, photography or screen display do not qualify the item as incorrect or faulty. If you choose to return an item for this reason, our standard returns policy will apply, including any applicable return postage costs and fees.

This does not affect your statutory rights where an item is genuinely faulty, incorrect, or not as described.