UK ROYAL MAIL

STANDARD DELIVERY

  • £3.90 - Royal Mail 48 Hour Tracked - FREE when you spend over £60 - no voucher code needed
  • DELIVERY - 2-4 days from dispatch
  • DISPATCH - Order before 2pm for same day dispatch (Mon - Fri)
  • DELIVERY DAYS - Monday - Friday (some areas will deliver on a Saturday at no extra cost but this is not guaranteed)

    Note: Any items purchased that require age verification e.g. knives and alcohol, will require age verification when delivered. This may be asked in form of ID when delivered so someone will need to be there to receive the parcel.

    *Excludes: dropship brands listed below and Business & Pleasure due to bulky item delivery.

    NEXT DAY DELIVERY

  • £5.99 - Royal Mail 24 Hour Tracked
  • DELIVERY - Next day delivery from dispatch
  • DISPATCH - Order before 2pm for same day dispatch (Mon - Fri)
  • DELIVERY DAYS - Monday - Friday (some areas will deliver on a Saturday at no extra cost but this is not guaranteed)
  • Note: Any items purchased that require age verification e.g. knives and alcohol, will require age verification when delivered. This may be asked in form of ID when delivered so someone will need to be there to receive the parcel.

    *Excludes: dropship brands listed below and Business & Pleasure due to bulky item delivery.

    UK - LARGE ITEM DELIVERY

    This is for larger items that need to be sent with a courier service. 

    • Business & Pleasure Umbrellas: £15.99
    • Business & Pleasure Chairs: £15.99

    UK - DROPSHIP ITEMS

    Some of our items are sent direct from our suppliers due to shipping weight - it saves on emissions from items coming to our warehouse and then out to you!

  • Business & Pleasure Umbrellas: £15.99
  • Business & Pleasure Chairs: £15.99
  • Bumbleride: £10.95
  • Dick Pearce: £10.95
  • Issey Active: £4.98 
  • Love Logs: £4.95
  • Panda London: £2.99
  • Stick In The Sand: £9.00
  • The Big Bean Bag Company: £10.00
  • Slow South: £4.00
  • Bird Eyewear: £4.99
  • Renue: 3-5 Days Tracked £3.95/ Next Day £8.50 
  • Laser & Grain: £4.00
  • Sand & Palm: £4.00
  • Bobbi Beck: £9.95
  • Movewell: £3.95
  • Tomas & Jani: Free Delivery

  • Note: Most of our dropship brands do dispatch the same day as the order is placed at Plastic Freedom but please be aware that dispatch times may vary from our suppliers. Orders placed before 2pm Mon - Fri will be sent off to our suppliers the same day. If you would like an eta please email info@plasticfreedom.co.uk. If you order a dropship item along with items from Plastic Freedom your postage will be combined as they are sent in two separate parcels.

      WORLDWIDE SHIPPING

    • EUROPE - 5-7 DAY DELIVERY - £15.00*
    • USA & REST OF WORLD - 7-10 DAY DELIVERY - £30.00*

      * Please note you are responsible for any customs charges that relate to your shipment if they apply.

      Note: Due to Brexit unfortunately all international deliveries may be subject to custom & duties charges upon delivery. Please note you are responsible for any customs & duties charges that relate to your shipment if they apply. We are very sorry about this and we are currently looking in to a way we can prevent these charges in the future.

      RETURNS

      In the unlikely event that you are dissatisfied with your purchase please feel free to return your goods within 14 days of the purchase date for a full exchange or refund. Any item (exemptions listed below) can be returned to us for any reason provided it is returned in ‘showroom condition’ with its original packaging and tags with a valid receipt/delivery note.

      Cosmetics are exempt from right to return if opened or sampled, due to the perishable and hygienic nature of the goods. We can't offer refunds or exchanges on perishable goods such as flowers and food, or sex toys unless faulty or not as described. If unsure whether you would like to keep the goods, please do not open and sample as this invalidates your right to refund.

      How to process a return:

      1. Go to your online account and log in (you must use this link provided to head to the new online accounts page with the returns process activated)
      2. Select the order you would like to return
      3. Select the items you would like to return and the reasons for the return
      4. Click Send Return Request
      5. We will then email you to confirm with a returns label if accepted to send the items back to us (please see above for items not available for return)
      6. Please note if you use our returns label to return the item back to ourselves we will charge a £3 returns free and deduct this from your refund. This will be waivered if you received a wrong/fault item.
      7. If you send the item back to ourselves with your own postage label you will be refunded the full amount.


      Refunds will be processed using the same method of payment used for the original purchase. Credit and debit card refunds must be made to the card used for the original transaction, cheque payments will be refunded in cash but due to banking restrictions cab only be refunded at least 14 days after the original purchase date. Due to the high incidence of fraud we regret that we are unable to offer any refund without a valid receipt/delivery note.

      Refunds will be made for faulty or incorrect items returned within 14 working days, including any delivery charges incurred by the buyer (excluding 'Special Delivery') in the return of the item.

      If the products you ordered are delivered to you in good condition but you wish to return them for any reason we will refund the full value of the goods excluding any carriage charge upon receipt of your returned goods.